Helpdesk Operator, Warwick

Role: Helpdesk Operator

Location: Warwick, CV34 6TE

Hours: 37 hours per week | between 08:00 and 16:30 Monday to Thursday and 08:00 - 13:00 Friday


As a Helpdesk Operator, you will be a key player in our IT department, responsible for delivering first-line support, administering systems, and managing our service desk.


In this role you will:

  • Provide internal departments with essential hardware and software, ensuring optimal functionality and user satisfaction.
  • Efficiently manage and resolve tickets within the service desk, maintaining meticulous documentation of support requests.
  • Collaborate with third-party suppliers and 3rd line support on infrastructure tasks as required.
  • Ensure the seamless installation, support, and maintenance of desktops, network devices, and business systems.
  • Develop comprehensive IT training documents and stay abreast of technical work instructions and procedures.
  • Adhere to established policies, procedures, and complete any administrative tasks as necessary.


Qualifications that set you apart include:

  • Minimum 3 years of relevant experience in Service desk administration.
  • Working knowledge of Microsoft products, including all desktop operating systems and applications.
  • Ability to prioritise workload and multitask.
  • Working with IT training documentation (maintaining and creating).


Our employees benefit from:

  • 25 days holiday plus Bank Holidays
  • Enhanced pension scheme and DIS benefit
  • Employee assistance programme
  • Health shield medical cash plan, including access to GP anytime an online 24/7 appointment service
  • Training and development
  • Bike to work scheme
  • Occupational health support
  • My benefits platform - offering discounts from high street retailers and more


At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

If you have any queries or would like to apply for the role, please contact us at



Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

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