Warranty Advisor, Warwick

Role: Warranty Advisor

Location: Warwick, CV34 6TE

Hours: 37 hours per week | between 08:00 and 16:30 Monday to Thursday and 08:00 - 13:00 Friday


We're seeking someone to provide administration support and assistance in all matters relating to warranty processing, databases and campaigns and assist in obtaining maximum recovery from suppliers through material processing.


In this role you will:

  • Process customer warranty claims
  • Assist with chasing suppliers to ensure returned parts are adjudicated
  • Prepare, Raise and administer field campaigns
  • Report updates on campaigns with the business and to Government authorities
  • Input information and maintain warranty databases
  • Prepare reports on material / customers / suppliers
  • Assist with arranging material collections and handle queries
  • Assist with logging failed parts to maintain 100% traceability
  • Chase customers & service centres to ensure failed parts are returned to Warwick warranty stores
  • Raise invoices for rejected claims
  • Advise customers on warranty issues


Qualifications that set you apart include:

  • Strong organisational and multitasking skills
  • Attention to detail and high level of accuracy
  • Administration experience


Our employees benefit from:

  • 25 days holiday plus Bank Holidays
  • Enhanced pension scheme and DIS benefit
  • Employee assistance programme
  • Health shield medical cash plan, including access to GP anytime an online 24/7 appointment service
  • Training and development
  • Bike to work scheme
  • Occupational health support
  • My benefits platform - offering discounts from high street retailers and more


At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

If you have any queries or would like to apply for the role, please contact us at recruitment@dennis-eagle.co.uk



Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

To view our Job Applicant Privacy Notice please click here https://www.dennis-eagle.co.uk/globalassets/dennis-eagle-uk/documents/job-applicant-privacy-notice.pdf