Helpdesk Operator, Warwick

Helpdesk Operator, Warwick


Dennis Eagle has been in business since 1907 and is Britain’s market leader in the manufacture of refuse collection vehicles. Our famous ‘DENNIS’ name is seen on the front of our cabs daily across UK streets.

Role: Helpdesk Operator

Location: Warwick, CV34 6TE

Hours: 37hpw, 08:00 – 16:30 Monday to Thursday and 08:00 – 13:00 Friday

At Dennis Eagle, we don’t just build trucks. We build careers too.

We're looking for a Helpdesk Operator to provide 1st line support to the business across all UK sites, you'll be based at our Head Office in Warwick.

You'll be responsible for:

  • Technical support
  • User training
  • Helpdesk Operation


Your experience:

  • Knowledge of Microsoft products, including all desktop operating systems and applications
  • An understanding of troubleshooting Microsoft Windows operating systems
  • Experience maintaining IT documentation
  • Strong IT desktop infrastructure aptitude, including fault identification and rectification
  • The ability to manage a high volume of 1st line IT support calls
  • Experience of service desk administration

You will need

  • Ability to communicate effectively and with diplomacy with all levels of employees
  • Ability to multitask and deal with complex issues
  • Ability to prioritise own workload
  • To be self-motivated
  • Ability to provide face-to-face 1st line support help across our 4 sites based at Warwick

With family values at our core, we operate honestly and with integrity. We aim to represent our core values in all areas of our work. Our core values are: Customer Focus, Entrepreneurial Spirit, Flexibility, Innovation, Integrity, Quality and Sustainability.

If you have any queries or would like to apply for the role, please contact Alice Walden

Dennis Eagle Ltd is an equal opportunities employer and we welcome applications from all candidates.


About Us

Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery.

Committed to the continued development of innovative solutions for the waste and recycling market, we provide complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Our comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry.

Today, Dennis Eagle manufactures over 1,000 units per year for UK local authorities and private sector contractors. In addition, we have a continually expanding customer base overseas, including in continental Europe, Scandinavia, Australia and the U.S.A.

Our employees receive outstanding training and have excellent career prospects. We have countless long-standing members of staff. Many of our middle and senior managers began as apprentices with us.


Our employees benefit from:

  • 25 days holiday plus Bank Holidays
  • Enhanced pension scheme and DIS benefit
  • Training and development
  • Health shield medical cash plan
  • Employee assistance programme
  • Bike to work scheme
  • Occupational health support
  • My benefits platform - offering discounts from high street retailers and more

Please don’t delay your application, this role could be filled at any time for the right candidate.

All candidates should be able to prove their right to work permanently in the UK with no restrictions.

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